Refund policy

All Sales Are Final

Every product sold by The Planned Puppy is an instant digital download — PDF guides, planners, trackers, and checklists. Because the file is delivered to you immediately upon purchase and cannot be "returned" once accessed, we do not offer refunds, returns, or exchanges on any purchase, including bundles.

We ask that you review each product's description and preview details carefully before purchasing.

Exceptions — When We Will Make It Right

We want you to be able to trust buying from us. We will issue a refund or replacement in the following cases:

• You didn't receive your download. If checkout completed but you never received your download link or email, contact us and we'll resend it immediately.
• Your file is faulty. If a PDF won't open, is missing pages, or is corrupted, we'll send a corrected file right away.
• Accidental duplicate purchase. If you were charged twice for the same item due to a checkout error, we'll refund the duplicate charge.
• Wrong item purchased. If you meant to buy a different guide or bundle and reach out within 24 hours of purchase, we'll review it and do what we can to help — this is handled case by case and isn't guaranteed for items already downloaded.

How to Request Help

Email theplannedpuppy@gmail.com with your order number and a short description of the issue. We aim to respond within 1–2 business days and resolve most issues same-day.

License Reminder

All guides, planners, and trackers are licensed for personal, single-household use. They may not be resold, redistributed, or shared outside your household — see our Terms of Service for details.

Questions

If anything about your order doesn't feel right, tell us. We'd rather fix a problem than have you leave unhappy — email theplannedpuppy@gmail.com any time.